The Emerald Heritage Lehenga

1. Our Commitment: Quality & Cleanliness

We are committed to providing you with a high-quality, impeccably clean, and ready-to-wear garment for your special occasion.

● Dry Cleaning Included: Every lehenga rented from Rent&Wear is professionally dry cleaned and sanitized before being dispatched to the next customer. The cost of this standard post-rental dry cleaning is included in your rental fee.

2. Pre-Rental Inspection & Damage Deposit

● Inspection: Before dispatch, all items undergo a thorough quality check. A record of the garment’s condition (including any minor, pre-existing imperfections) is maintained.

● Security Deposit: A refundable security deposit of [Amount/Percentage, e.g., $5,000 INR or 20% of the rental fee] is required at the time of booking. This deposit is held against potential late returns, significant damage, or loss of the garment (see Section 5).

3. Exchange Policy (Pre-Use)

We understand that sometimes an outfit may not be exactly what you envisioned.

• Timeframe: You may request an exchange for a different available lehenga up to [Specify Number, e.g., 72 hours/3 days] before your scheduled rental start date.
• Conditions:
• The requested replacement lehenga must be available for your dates.
• If the new item has a higher rental fee, you will be charged the difference.
• If the new item has a lower rental fee, we will issue a credit/refund for the difference.
• No Exchanges are permitted once the rental period has begun or the lehenga has been worn.

4. Return Policy & Procedure

A. Returning the Lehenga

• Timeliness: The lehenga, including all accessories (dupatta, choli, etc.), must be returned to Rent&Wear's designated location or handed over to the courier service on or before the scheduled return date/time specified in your rental agreement.
• Packaging: Please return the lehenga in the original garment bag/packaging provided.
• Do Not Dry Clean: DO NOT attempt to clean or wash the lehenga yourself. The standard post-rental dry cleaning is handled by us and is included in your fee.

B. Late Returns

• Fee: A late return fee of [Specify Amount/Percentage, e.g., $1,000 INR] per day will be charged for every day the garment is delayed.
• Deduction: This fee will be deducted from your security deposit. If the late fees exceed the deposit amount, you will be billed for the remainder.

5. Damage, Loss, and Irreparable Stains

While minor wear and tear are expected, significant damage is not covered by the standard rental fee.

1. Minor Wear & Tear: Small, repairable snags, loose beads, or typical dirt/dust.No deduction. Covered by the standard dry cleaning fee.
2. Repairable Damage: Small tears, broken zippers, or easily removable stains (e.g., mud, light spills).A deduction will be made to cover the cost of repair or specialized cleaning exceeding standard dry cleaning.
3. Irreparable Damage: Large tears, burns, permanent color transfer, or non-removable, severe stains (e.g., permanent markers, oil).The repair cost and loss of rental income (up to a maximum of 100% of the item's retail value) will be deducted.
4. Loss or Theft: The lehenga or any major component (choli/dupatta) is not returned.100% of the item's retail value will be charged and deducted from the deposit. You will be billed for any remaining balance.

6. Security Deposit Refund

• The security deposit will be fully or partially refunded to you within [Specify Number, e.g., 3-5] business days after the lehenga has been returned and professionally inspected for significant damage or missing parts.
• You will be notified immediately if any deductions are necessary, along with supporting documentation (repair/cleaning quotes).

7. Sizing, Fit, and Alterations

To ensure the best fit and minimize the need for exchanges, please adhere to the following sizing requirements and guidelines:

• Accurate Measurements Required: The customer is solely responsible for providing accurate and current measurements (Chest/Bust, Waist, and Skirt Length/Height) upon booking. We provide a size chart for each item based on standard industry sizing, but it is the customer's responsibility to confirm their measurements align with the garment's specified size.
• Ready-to-Wear (RTW) vs. Semi-Stitched:
• Ready-to-Wear (RTW): These items have fixed measurements. Check the provided maximum and minimum adjustment range.
• Semi-Stitched: The lehenga skirt is adjustable at the waist. However, the Choli/Blouse is pre-stitched and can generally only be adjusted within a standard range (e.g., up to 1-2 inches larger or smaller).

● Allowed Minor Alterations (Non-Permanent):

• You are permitted to make minor, non-permanent adjustments to the fit, such as adding temporary loops or hooks, or taking in the choli/blouse using a loosely stitched seam (tacking) that can be easily and safely undone.
• Prohibited Alterations: DO NOT permanently cut, glue, or use permanent fabric alteration methods.

● Consequence of Unapproved Alterations: If the lehenga is returned with any permanent alterations, cutting of fabric, or damage resulting from poorly executed temporary alterations, the fees outlined in Section 5 (Damage, Loss, and Irreparable Stains) will apply.

By proceeding with the rental, you agree to the terms and conditions outlined in this Exchange and Return Policy.